Tuesday, December 16, 2008

Amazed at my own stupidity!!

I will be going for a family holiday with mom and dad to Macau in January. Lin Lin decides to join me in Macau to watch Wang Lee Hom "Music Man" World Tour at the Cotai Arena, Venetian. So we decided to stay another night at the Venetian Hotel after the concert.

Told her I'd settle the booking online last night.

Happily, I keyed in my personal information and Credit Card details. 5 minutes - I get my reservation number. That is when I realized I did not key in my date of arrival. F**K, immediately, I wrote an email to reservations@venetian.com to explain my mistake and change my booking date for my USD169 per night room.
So they replied me this morning and informed me that I would be receiving another email in 24 hours, detailing the necessary changes and would be providing me with a new booking number. New room rates would be USD239 excluding the 9% tax.
MSN-ed dad to let him know that I have made the necessary bookings and was a bit surprised at the difference in pricing for the different dates. This was his reply, 'How come they're charging you in USD and not HKD? Did you book Venetian Macau?'
Double...F**K......I had booked the Venentian Las Vegas!!!!!!!!!!!!!!!!! Urrggghh, now i have to write another email to them explaining my blunder AGAIN...I feel like a DORK.

yes, somehow I'd miss the drop down box and the logo at the top

Excerpt of my email to resevations at venetian (LAS VEGAS) dot com. (Please read bottoms up)


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Dear HEctor

My deepest apologies. I realized that I was meant to book the venetian Macau and somehow I did not realize that there is a Venetian Las Vegas. Could you please cancel the booking for me. Terribly sorry for making this blunder.

-Jesse Loong-
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Dear Jesse Loong,

Thank you for choosing the Venetian Resort Hotel Casino as your next destination in Las Vegas . With regard to your request all necessary changes have been made now arriving on 01/10/2009 and departing 01/11/2009 at the rate of $239.00 plus 9% tax per night, as per your request.

Also, I have inputted your reservation confirmation on our e-mailing confirmation list and you will receive a detailed confirmation within 24 hours. If you would like to acquire additional information about the hotel while you wait for your confirmation, please visit us at http://www.venetian.com/ or http://www.palazzolasvegas.com/ . We hope you enjoy the festivities and splendor of Renaissance Venice. If you have any other questions or concerns please do not hesitate to contact us at toll free at (888) 283-6423 or (702) 414-4100. Thank you.

Sincerely,

Hector Topete (And I was here trying to figure out if he was a Filipino employed in macau)
Correspondence Agent Resort Services
Phone: 702.414.4100 Fax: 702.414.4805
Email:hector.topete@venetianpalazzo.com

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Dear Sir/Madam,

I just made an online booking for the Venetian Bella Suite amounting to USD169.00. The details of my booking are as follows:

Reservation No: K5J45
Name: Loong Siao Yue
Credit Card No: XXXXXXX
Check in date: 15 Dec 2008

However, I realized that I made a mistake with the booking date as I did not see the drop down box at the top. I meant to select 10 January 2008. Kindly let me know how I can fix this error. I do not mind if the rates are more on the particular day. I hope that you would be able to revert to me as soon as possible.

And the best part, I did not even notice the disclaimer and the address at the bottom of the email reply from reservations:


The Venetian Resort~Hotel~Casino3355 Las Vegas Boulevard SouthLas Vegas , Nevada 89109
The Venetian is the world's largest five-diamond resort.

[THE INFORMATION CONTAINED IN THIS E-MAIL MESSAGE IS INTENDED ONLY FOR THE USE OF THE INDIVIDUAL OR ENTITY NAMED ABOVE. IF THE READER OF THIS MESSAGE IS NOT THE INTENDED RECIPIENT, OR IS NOT THE EMPLOYEE OR AGENT RESPONSIBLE FOR DELIVERING IT TO THE INTENDED RECIPIENT, YOU ARE HEREBY NOTIFIED THAT ANY DISSEMINATION, DISTRIBUTION OR COPYING OF THIS COMMUNICATION IS STRICTLY PROHIBITED. IF YOU HAVE RECEIVED THIS MESSAGE IN ERROR, PLEASE IMMEDIATELY NOTIFY US BY TELEPHONE OR REPLY BY E-MAIL AND THEN PROMPTLY DELETE THE MESSAGE. THANK YOU.]

Email scanned by DoubleCheckhttp://www.nmgi.com/doublecheck/

I bet the dude at reservations must be thinking I have to be the dumbest person alive.

Yesterday, Sue ann sent out and email without the attachment to us and I was telling her 'FAIL la why do u always do this...".......hmm 3 guesses what she said to me today!!!!

11 comments:

calene said...

HAHAHA the guy must be laughing at your emails + banging his head on the keyboard

Sunshine said...

Don't worry babe I'm sure you are not the ONLY one!I am pretty sure that there are many people out there worst than you...LOL

Siao Yue said...

calene: shudddduppp
sunshine: awww...how comforting!!!!!

lamie said...

Wah lau eh...I can't believe that you made such mistakes!!!!

Chut Mia said...

its a sign. u r meant to go to las vegas and follow your destiny, either mr right or unlimited wealth is waiting to be claimed.

Siao Yue said...

lamie: yes, i was too engrossed thinking about my mr. right!!!

chutmia: I would love to think its mr right cause I would like to think u can help me invest property after property and gain me unlimited wealth!

Daniel said...

don't tell me you really said "somehow I did not realize that there is a Venetian Las Vegas"

damn jakun ok...

Siao Yue said...

daniel: yes i really said that...whcih daniel are u??? my brother is it?

Shyan said...

hope hector didnt fall to the grd when reading ur emails.... -_-|||

Melissa McCutcheon said...

I'm actually Hector's manager! He is the coolest guy around. He was just happy that you made him "world famous" by writing about him in your blog! By the way, he's Mexican. I'll post a pic of him on my blog for you to see tomorrow! :) This was great. Thanks for the laugh!!

Siao Yue said...

wow melissa~ what a coincidence!!Yesyes..u have to post hector's picture on your blog and make him more famous!!! BTW, what's your blog address?